This Privacy Policy explains how Sovra Technology Pvt. Ltd. ("Iconverse", "Company", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you access or use the Iconverse website, mobile application, and related services ("Platform").
By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information in accordance with applicable laws.
1. About Iconverse
Iconverse is a creator-focused digital entertainment platform where creators can build public profiles, activate the Creator Launch Pass, participate in eligible auditions, grow their fan communities, and engage with followers and fans.
2. Information We Collect
Depending on the services you use, we may collect the following information.
Personal Information
- Full Name
- Date of Birth
- Gender (where voluntarily provided)
- Mobile Number
- Email Address
- Profile Photograph
- Username
- Social Media Links (if added by you)
Creator Information
Creators may additionally provide:
- Identity verification documents
- Address details
- Bank account details for eligible payouts
- PAN or other tax information where required by law
- Portfolio, biography, photographs, videos, and other creator information
Fan Information
For Fan Memberships, we may collect information necessary to provide membership services and maintain your account.
Payment Information
Payments are processed through authorised third-party payment service providers.
Iconverse does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.
3. Information Collected Automatically
When you use the Platform, we may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- App version
- Login activity
- Device identifiers
- Cookies and similar technologies
- Usage analytics
4. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Activate Creator Launch Passes
- Process Fan Memberships
- Verify creator identities
- Process payments and eligible creator payouts
- Operate Iconverse Shows and auditions
- Improve Platform performance
- Provide customer support
- Detect fraud and protect Platform security
- Comply with applicable legal and regulatory obligations
- Communicate important updates, notices, and service-related information
5. Creator Verification
Where verification is required, we may collect additional identity information solely for verification, fraud prevention, regulatory compliance, and platform safety.
Submission of verification documents does not guarantee approval.
6. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve user experience
- Analyse Platform performance
- Enhance security
Users may manage certain cookie preferences through their browser settings. Disabling cookies may affect the functionality of some Platform features.
7. Sharing of Information
We do not sell your personal information.
We may share information only where reasonably necessary with:
- Payment service providers
- Identity verification service providers
- Cloud hosting and technology partners
- Customer support providers
- Legal, regulatory, or government authorities where required by law
- Professional advisers, auditors, or consultants under confidentiality obligations
8. Data Security
We implement reasonable administrative, technical, and organisational measures to safeguard personal information against unauthorised access, alteration, disclosure, or destruction.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide Platform services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Prevent fraud and misuse
When no longer required, information will be deleted, anonymised, or securely archived in accordance with applicable law.
10. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Update your account details
- Request deletion of eligible personal information
- Withdraw consent where processing is based on consent, subject to legal or contractual limitations
Certain information may continue to be retained where required by law or for legitimate business purposes.
11. Children's Privacy
The Platform is not intended for individuals below the minimum age permitted under applicable law without the necessary consent of a parent or legal guardian.
If we become aware that personal information has been collected in violation of applicable law, we may take appropriate steps to remove such information.
12. Third-Party Services
The Platform may contain links to third-party websites, social media platforms, or external services.
Iconverse is not responsible for the privacy practices, policies, or content of such third-party services. Users are encouraged to review their respective privacy policies.
13. International Data Processing
Where permitted by applicable law, your information may be processed using secure infrastructure operated by our trusted service providers.
Appropriate safeguards will be implemented to protect personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational requirements.
The updated version will become effective upon publication on the Platform unless otherwise specified.
Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us through the official contact details published on the Iconverse Platform.
By accessing or using Iconverse, you acknowledge that you have read, understood, and agreed to this Privacy Policy.