This Digital Delivery Policy ("Policy") explains how digital products and services purchased through the Iconverse platform ("Platform") are delivered to users. The Platform is owned and operated by Sovra Technology Pvt. Ltd. ("Iconverse", "Company", "we", "our", or "us").
This Policy should be read together with the Iconverse Terms of Service, Refund & Cancellation Policy, Privacy Policy, Creator Launch Pass Terms, Fan Membership Terms, and all other applicable Platform policies.
1. Nature of Services
Iconverse is a digital entertainment and creator ecosystem.
All paid services offered during Phase 1 are delivered digitally through the Platform. No physical products are shipped or delivered.
Digital services currently include, but are not limited to:
- Creator Launch Pass
- Fan Membership
- Other digital services introduced by Iconverse from time to time
2. Delivery Method
Upon successful payment confirmation, eligible digital services are delivered directly to the user's registered Iconverse account.
Depending on the purchased service, delivery may include:
- activation of Creator Launch Pass;
- activation of Fan Membership;
- access to eligible Platform features;
- creator dashboard access;
- public creator profile activation;
- access to creator or fan tools made available under the purchased service.
Users may also receive a confirmation by email, SMS, in-app notification, or other available communication channel.
3. Delivery Timeline
Most digital services are activated automatically within a few minutes after successful payment confirmation.
In certain cases, activation may require additional verification, security review, technical processing, or operational checks.
Where manual review is required, activation is generally completed within 24 to 48 business hours.
4. Creator Verification
Certain Creator Launch Pass features, including the Verified Creator Badge or participation in specific Platform activities, may require successful completion of the Creator Verification process.
Activation of the Creator Launch Pass does not automatically complete creator verification.
Verification timelines may vary depending on the completeness of the submitted information and operational requirements.
5. Delayed Delivery
Digital delivery may be delayed due to reasons including:
- pending payment confirmation;
- banking or payment gateway processing delays;
- incomplete account information;
- pending identity verification;
- suspected fraud or security review;
- technical maintenance;
- force majeure events beyond the Company's reasonable control.
Iconverse will make reasonable efforts to resolve such issues as promptly as practicable.
6. Failed Delivery
If payment is successful but the purchased digital service is not activated within the applicable delivery period, users should contact Iconverse Customer Support with:
- registered email address or mobile number;
- transaction ID;
- payment receipt, if available;
- description of the issue.
Following verification, Iconverse will either activate the purchased service or take appropriate action in accordance with the Refund & Cancellation Policy.
7. User Responsibilities
Users are responsible for:
- providing accurate registration details;
- maintaining access to their registered email address and mobile number;
- completing any required verification process;
- ensuring stable internet access to use the Platform;
- protecting their account credentials.
Iconverse shall not be responsible for delays caused by incorrect information provided by the user.
8. Service Availability
Access to purchased digital services depends upon:
- compliance with Platform policies;
- successful account verification where applicable;
- continued operation of the user's account.
Violation of Platform policies may result in suspension or restriction of access to purchased services, subject to applicable Terms and Policies.
9. No Physical Delivery
Iconverse does not deliver any physical goods in connection with the Creator Launch Pass, Fan Membership, or other Phase 1 digital services.
All services are provided electronically through the Platform.
10. Policy Updates
Iconverse may revise this Digital Delivery Policy from time to time to reflect operational, legal, or technological changes.
Updated versions become effective upon publication on the Platform unless otherwise specified.
Continued use of the Platform after publication constitutes acceptance of the revised Policy.
11. Contact Us
For questions regarding digital delivery or activation of purchased services, please contact:
Customer Support
Email: support@iconverse.social
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
By purchasing any digital service on the Iconverse Platform, you acknowledge that you have read, understood, and agreed to this Digital Delivery Policy.